Thank you for shopping with Ginas Vogue. We strive to ensure that every purchase meets your expectations, but we understand that sometimes items may need to be returned or exchanged. Please read our returns policy carefully to understand your options. 

1. Returns Eligibility: 

   – Items must be returned within 14 days of the delivery date. 

   – Items must be in their original condition, unworn, unwashed, and with all original tags attached. 

   – We cannot accept returns for items that have been altered, damaged, or used. 

2. Return Process: 

   – To initiate a return, please contact our customer service team at customercare@ginasvogue.com within 3 days of receiving your order. 

   – Our team will provide you with a Returns Authorization Number (RAN) and instructions on how to return the item(s). 

   – Please securely package the item(s) and include the RAN inside the package. 

   – You are responsible for the return shipping costs unless the item received is faulty or incorrect. 

3. Refund Process: 

   – Once we receive your returned item(s) and verify their condition, we will process your refund. 

   – Refunds will be issued to the original payment method used for the purchase. 

   – Please allow up to 7 business days for the refund to reflect in your account. 

4. Exchanges: 

   – If you wish to exchange an item for a different size or color, please contact our customer service team. 

   – Exchanges are subject to availability. If the desired item is not available, a refund will be issued instead. 

5. Faulty or Incorrect Items: 

   – If you receive a faulty or incorrect item, please contact us immediately for assistance. 

   – We will arrange for a return label and cover the return shipping costs for faulty or incorrect items. 

6. Non-Returnable Items: 

   – For hygiene reasons, certain items such as swimwear, underwear, and earrings are non-returnable unless they are faulty or incorrect. 

7. Contact Us:** 

   – If you have any questions or concerns about our returns policy, please don’t hesitate to contact our customer service team at customercare@ginasvogue.com. 

Returns Policy (International) 

Please note that our international returns policy may vary slightly due to customs regulations and shipping logistics. Here are the key points: 

– International customers have 10 days from the delivery date to initiate a return. 

– Return shipping costs for international orders are the responsibility of the customer, unless the item received is faulty or incorrect. 

– Please contact our customer service team for a Returns Authorization Number (RAN) and return instructions. 

– Refunds for international orders may take longer to process due to additional shipping and customs procedures. 

– We recommend using a trackable shipping method for international returns to ensure safe delivery. 

– For further assistance or inquiries regarding international returns, please contact our customer service team. 

Thank you for your understanding and cooperation. We aim to provide a seamless shopping experience for all our customers, regardless of location.